Got another email from TMNET again this time:

Thank you once again for your e-mail to TM Net. Firstly, we would like to apologise for the late reply.

With regards to the screen shot given, we regret to found that your SNR Margin and Line Attenuation value is not met the minimum requirement for the broadband service. Therefore, we have forwarded your case (4876870) to our Technical Department for further assistance. However, please allow some reasonable time in order for us to do thorough checking from point to point end in order to rectify the issue that you are currently facing.

Please assured that you will be contacted by our Technical experts in order to update the outcome of your case. If you need to check your report status, kindly contact our Technical Department at 1-300-88-9515 (select option 3 for Technical Assistance).

We thank you for your feedback. Rest assured we are committed in delivering excellent service and will constantly strive for improvement in all areas of our operation. We hope you will accept our sincere apologies if we have not met your expectation on this occasion.

Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our Customer Service".

We thank you for taking the time to write to us and look forward to serve you better.


Regards,
Narati Samuri
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.net.my

(ICOMS#4876870-317651)

From the above, there is nothing new, I knew about the problem, I told them about it and they now confirm this. From the 23rd April onwards, 7 days has passed and no concrete action has been taken, only ding dongs and report creation (sigh) and all I hear is tick, tick, tick....

Reading the email again, I can't help to notice 2 points, that is to give reasonable time for the "technical experts" to check things out and sincere apologies if we have not met expectations.

Layman translation: Do not expect the checking and remedies to be completed anytime soon and I'm very sorry you have problems but we are getting your money anyway. I sincerely hoped my translation is wrong. Need to add this: I will switch to another ADSL service provider in less than a heartbeat given a choice.